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  • Shipping policy

    Delivery costs and times:
     
    Goods will be dispatched up to 3 or 4 days after the order is received via 2nd class tracked and signed.

    Europe Standard Delivery is generally 7-10 working days.

    Deliveries for Northern Ireland, North of Scotland, Channel Islands, Republic of Ireland and all other off-shore destinations is generally 5-8 working days.

    Weekends and UK Bank Holidays are not classified as working days.

    Orders will require a signature.

    If you have any questions regarding shipping please complete the form on the contact page.

    Cancellations:
     
    We endeavour to provide the best customer service possible. Should a problem arise, we will make every effort to resolve the issue. However, should the problem be unsolvable, or you prefer to amend or cancel your order, please contact us.
     
    If you decide to cancel an order after the products have been dispatched and commenced their carriage to you by carrier or post, we may charge you for the carriage of those products. We advise you check the status of the order before you request cancellation.
     
    Once we receive notification from you that you wish to withdraw from the contract (in accordance with these terms), any sum debited to JeS Lifestyle from your credit card in relation to your order will be re-credited to that credit card account as soon as possible and within 30 days of your order provided that the goods you wish to return are received by JeS Lifestyle in the condition they were in when they were delivered to you.
     
    Import duties:
     
    Orders sent to non-EU countries and some EU countries due to brexit may incur local duties and taxes. We have no control over these charges and cannot predict their amount, therefore these are not included in your order and will need to be paid locally upon receipt.